Discovering attitudes and behaviors
I interviewed 5 participants (ages 20-27) who live in apartment housing. The purpose of these interviews was to better understand their attitudes and expectations when locking and unlocking their front door.
Insight #1 - Certain keys are difficult to use
Participants believe that metal keys are especially hard to twist and insert, and overtime get more and more difficult to use. Keys are also a hassle to take out and use when a participant's hands are full. One participant even admits that they always leave their front door unlocked to prevent the hassle.
Insight #2 - Keys are easy to misplace
Every participant has locked themself out of their apartment at least once in the past year - some even once a month. Participants recount these moments as extremely stressful, because they often do not know what to do. They also note that fees associated with lock outs and lost keys are very expensive, which is an added stressor.
Insight #3 - Customization is important
Every participant has their keys on a keychain that they have customized to fit their personal style. Some participants attach acrylic anime figurines and others keep tiny plushies on their keychains. Customization also serves a utilitarian purpose by offering visual distinction.
Insight #4 - Security is a concern
4/5 participants value security and want to be certain that their apartment is safe to live in. Some participants take extra precaution such as checking that their front door is locked every night before going to bed.
Insight #5 - Passing around a key
All participants admit that they have passed around their key to their friends, family, significant others, and roommates before for a variety of reasons.
Insight #6 - People enjoy the tapping mechanism
All participants believe that the tap to unlock mechanism is very quick, easy, and satisfying. One participant expressed it as "cool wack-a-doodle time."
